HerbSwift Privacy Policy
At HerbSwift, located at 233 Bainbridge Street, New York, New York, 11233, USA, we are dedicated to providing premium herbal remedies, organic supplements, and custom herb blends with fast, reliable delivery. Our online platform also offers online consultations and educational workshops. This Privacy Policy details how we collect, use, and protect your personal information in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where relevant.
1. Information We Collect
We collect various types of information to provide and improve our services.
- Personal Identifiable Information: This includes your name, shipping address, billing address, email address, phone number (+13314670974), and payment information (processed securely by third-party payment processors, we do not store full payment card details). We collect this when you register an account, place an order, subscribe to our newsletter, or participate in online consultations or workshops.
- Health Information: During online consultations or when creating custom herb blends, you may choose to provide information about your health conditions, preferences, or sensitivities. This is considered sensitive personal data and is handled with utmost care and strict confidentiality.
- Usage Data: We automatically collect information about how you access and use our site, such as your IP address, browser type, operating system, referring pages, pages viewed, and the dates/times of your visits. This helps us understand how our services are used and how to improve them.
- Communication Data: Records of your interactions with us, including emails to [email protected], and phone calls, may be collected to improve customer service.
2. How We Use Your Information
We use the collected information for various purposes, primarily to fulfill our contractual obligations and improve your experience.
- To Provide and Maintain Our Services: Fulfilling your orders, processing payments, arranging fast delivery across New York, and providing online consultations and workshops.
- To Personalize Your Experience: Recommending products and services tailored to your preferences, especially for custom herb blends.
- To Communicate With You: Sending order confirmations, shipping updates, customer service responses, and promotional materials (if you have opted in).
- For Analytics and Improvement: Analyzing website traffic and user behavior to enhance our site's functionality, product offerings, and overall user experience.
- For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Data Sharing and Disclosure
We value your privacy and only share your data under specific circumstances.
- Service Providers: We employ third-party companies and individuals to facilitate our service ("Service Providers"), such as payment processors, shipping companies, and IT support. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: If HerbSwift is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
- For Legal Reasons: We may disclose your Personal Information in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of HerbSwift; prevent or investigate possible wrongdoing in connection with our services; protect the personal safety of users of our services or the public; protect against legal liability.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Data Security
The security of your data is paramount to us. We implement industry-standard technical and organizational measures to protect your Personal Information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Data Retention
We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
6. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
8. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our service is not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our site, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- By email: [email protected]
- By physical mail: HerbSwift, 233 Bainbridge Street, New York, New York, 11233, USA
- By phone: +13314670974